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How to Respond to Negative Reviews Online

Part of your reputation management strategy should be replying to reviews. This gives you a chance to show your authenticity and that you care about your customers. In this article, we’ll discuss how you should… 

Chatbots And Why They Are Needed In E-Commerce

Chatbots come in two variations, AI (Artificial Intelligence) or Fixed Bots. Chatbots are program apps that are designed to interact with customers and consumers. These bots offer intellectual conversations that are helpful with guiding the…