What is Voice AI?
Voice AI is a rising technology that uses artificial intelligence (AI) to create human-like synthetic speech. It understands speech, responds to commands, and converts text to speech. It transforms how businesses interact with clients.
What is Interactive Voice Response?
While most people may not realize it, they have likely already encountered Interactive Voice Response (IVR) without even realizing it. IVR, also known as a phone tree, is an automated tool that uses menu options to provide callers with the next steps. It answers frequently asked questions, routes callers to the right departments, and improves customer service. While Voice AI and IVR are not exactly the same, AI is increasingly being used to enhance IVR systems.
Why Does Your Business Need Voice AI?
Voice AI has greatly evolved in recent years. It used to be that IVR used simple menus that required the caller to press numbers to get to the right department. Now, AI-powered voice solutions are being used to better understand complex requests. They can offer personalized help and learn from interactions to provide even better customer service.
Using Voice AI for your business offers a wide range of benefits, such as:
Faster Resolution Times – Customers who need a quick, simple answer won’t find themselves stuck on hold for long periods. Voice AI can instantly identify what is needed, and route the caller accordingly.
Enhanced Customer Service – With Voice AI, interactions feel more personal, creating a better experience for the customer.
Cost Savings – Voice AI offers significant cost savings by handling routine questions and freeing up human employees. It also helps lower operational costs by reducing employee workload.
Consistent Support – Technology is constantly evolving, and no matter how customers reach out, whether through chat, email, or social media, there is consistent support.
Voice AI is continuously helping businesses in every industry reach new levels of great customer service, and every business needs to be prepared for its increased use. For more information on Voice AI and how it can help your business, contact us today.