What Are Chatbots?
If you could invest in something that would allow you to run your business easier, would you invest in it? Your answer is most likely yes! Thanks to the internet, business owners now have endless access to technological tools that can enhance their companies. One of the most valuable tools for modern business owners is a chatbot. Chatbots are bots that are made, created, and programmed to assist your customers for you!
Here are three reasons why chatbots are important, and why to consider them:
1. Chatbots are available 100% of the time!
Unlike humans who need to take lunch breaks or go home at the end of a long shift, chatbots will be in the office 24/7. They will be there to reply to clients at all hours of the day and night!
2. Chatbots work fast!
Speed is a major plus when it comes to using chatbots. Their ability to reply fast gives the customer a sense of importance. When a customer feels heard, they are more likely to be happier with the quality of customer service they receive.
3. Chatbots handle many clients!
Humans have many strengths, yet multitasking is not always one of them. Chatbots can handle many customers at once. Having chatbots reduce the chance of a customer being left in the dust because of an influx of client inquiries.
Why Chatbots Are Important to E-commerce Businesses
The use of chatbots for e-commerce business can be useful in ways such as taking and finishing customer’s orders, recommending products, and providing fabulous customer service. Chatbots provide an extra safe layer of communication.
Not only do chatbots enhance your business, but studies also show clients prefer bots to humans. A percentage found on dotcminfoway states that 40% of customers favor working with a chatbot as opposed to a human.
Much of the technology we use today makes our lives easier; chatbots are no different!